Part 1: Unlocking the power of the patient portal

Patient portals help practices build patient engagement, even when it’s a matter of collecting payments.

For Jennifer Cossin, billing manager at Central Ohio Surgical Associates, the portal’s abilities go beyond collection.

“You absolutely need an online presence today,” Jennifer said. “But there are a lot of things that we could do with our portal, but we just don’t … like marketing.”

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Tips to fix a broken revenue cycle

It happens to the best of them — managers, administrators, and physicians — in all kinds of practices, of all sizes. One day they reach an “aha!” moment in billing and realize they need help.

“We were always falling behind,” said Joel Link, billing manager at Affiliated Medical Associates, recalling his own moment of sudden insight. “There was…..

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